Privacy policy

Your Privacy Matters to Us

At Simsashop.com we value and protect your privacy. This policy describes how we collect, use, and protect your personal data in accordance with Law No. 19.628 on the Protection of Private Life, the Pro Consumer Law, and the guidelines of SERNAC and competent authorities in Chile.

Last updated: 01/01/2026

• Process, charge, and deliver orders
• Send confirmations, purchase updates, and shipping notifications
• Provide customer service
• Personalise the site experience
• Send promotional communications only with your consent
• Comply with legal, commercial, and tax obligations in Chile

All processing is carried out under the principles of purpose, proportionality, security, and confidentiality established by law.

We never sell your personal data. Your information may be shared only with:

• Secure payment platforms
• Shipping and logistics companies
• Technology providers
• Chilean authorities when required by law

All third parties must comply with Chilean data protection legislation and maintain confidentiality.

We retain your data only for as long as necessary to:

• Manage transactions
• Comply with legal obligations
• Respond to claims or audits
• Maintain records required by tax and commercial regulations

You may request deletion of your data when it is no longer necessary.

We apply security measures including:

• SSL certificates
• Encryption
• Protected servers
• Restricted access and internal monitoring

However, no digital transmission can be completely secure.

Under Law No. 19.628, you may exercise:

• Right of access to your data
• Rectification
• Cancellation or deletion
• Opposition to processing
• Revocation of consent

You may also file complaints with SERNAC or the relevant authorities.

We use cookies for:

• Improving navigation
• Analytics
• Personalisation
• Remembering preferences

Non-essential cookies are only activated with your authorisation. See our Cookie Policy for full details.

We do not intentionally collect information from persons under 18 years of age. If we receive it accidentally, it will be deleted immediately.

Simsashop.com may update this Privacy Policy at any time. Modifications will be effective from the date of online publication.